{"title":"Return and refund policy","description":"\u003cp\u003eIf for any reason you're not satisfied with an order, eligible item(s) can be returned in their original condition within 14 days of the order date for store credit, excluding shipping charges. Credit will be applied to an ConcreteCanvas E-Gift Card once the item has been received and approved by our Returns Department. Please allow up to 14 business days from the time we receive your return for it to be processed.\u003c\/p\u003e\n\u003cp\u003eBy placing your order with ConcreteCanvas, you agree to our return policy and terms and conditions.\u003c\/p\u003e\n\u003cp\u003eIf a package is rejected at delivery, a store credit will be provided minus shipping fees.\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003eConcreteCanvas reserves the right to refuse returns that are unauthorized and\/or not sent in accordance with the return terms and conditions. Unauthorized or non-standard returns will be shipped back to the original order's shipping address at the customer’s expense. Shipping and handling charges are non-refundable.\u003c\/p\u003e\n\u003cp\u003eAll items are inspected for quality and checked for faults before dispatch. If any items you receive are faulty or missing, it must be reported within 24 hours. ConcreteCanvas reserves the right to request photographic evidence of defective or incorrect merchandise before authorizing a return. If proven defective, incorrect, or lost, a replacement will be shipped (if in stock); otherwise, a store credit will be issued after receiving the returned item.\u003c\/p\u003e\n\u003cp\u003eReturns \u0026amp; Exchanges\u003cbr\u003eUnless the item is faulty or incorrect due to our error, all return and exchange shipping fees shall be borne by the customer.\u003c\/p\u003e\n\u003cp\u003eReturn Policy Guidelines\u003cbr\u003eAll original garment packaging, tags, and security ribbons must remain intact and attached to returned items.\u003cbr\u003eGarment tags must not be damaged, torn, bent, or show any sweat, makeup, or discoloration.\u003cbr\u003eShoes must be unworn and in their original condition with all packaging (shoe inserts, tissue paper, plastic bags, and shoe bag) included, or a 15% repackaging fee will be deducted.\u003cbr\u003eReturn shipping fees are the customer’s responsibility. We recommend using a trackable shipping method, as the customer is responsible for the goods until they are received by us.\u003cbr\u003eEnsure your name, address, or order number is included to properly process your return.\u003cbr\u003eItems must not be worn, washed, or altered and must not show any signs of use (e.g., deodorant stains, perfume scents).\u003cbr\u003eAll tags and the pink security sash must be attached to the item for acceptance.\u003cbr\u003eAll returned items are inspected under a UV forensic light for body fluids and cosmetic stains. Items with any signs of wear, damage, or fragrance will not be accepted and will be returned at the customer’s expense.\u003cbr\u003eProduct colors may vary slightly from screen settings.\u003cbr\u003eFinal Sale Items\u003cbr\u003eAll accessories (belts, jewelry, hats, purses, sunglasses) and masks are final sale items.\u003cbr\u003eFor hygienic reasons, bodysuits, undergarments, swimwear, bikini bottoms, swim trunks, briefs, cover-ups, intimates, body shapers, panties, bras, and toiletries are final sale.\u003cbr\u003eSale items and items from the Sale Collection are final sale.\u003cbr\u003eOrder Processing\u003cbr\u003eTo ensure timely delivery, orders are processed immediately upon receipt. Once an order is placed, cancellations or refunds are not possible.\u003c\/p\u003e","products":[],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0684\/5494\/0783\/collections\/cover_return_v2.png?v=1783415451","url":"https:\/\/www.terravine.shop\/collections\/return-and-refund-policy.oembed","provider":"ConcreteCanvas","version":"1.0","type":"link"}